Frequently Asked Questions

What is the format of Festival events?

Events normally last for 60 minutes unless otherwise stated. Authors are generally in conversation with an interviewer, or do a presentation/talk for about 45 minutes. The last 15 minutes are devoted to answering questions from the audience. The event is followed by a book signing in the venue's foyer during which authors meet members of the audience.

What does the F symbol in the 2011 brochure mean?

Events marked with the F symbol indicate a fiction event which has a special ticket offer for members of registered reading groups.

How can I book tickets?

Except where stated, tickets for all Festival events are available from:

The Electric Theatre, Onslow Street, Guildford, GU1 4SZ
Opening Times: Monday–Saturday 10.30am–5pm (or until performance times on performance nights)
Box Office: 01483 444789

The Tourist Information Centre
Tourist Information Centre, 155 High Street, Guildford GU1 3AJ
Opening Times: Monday–Saturday 9.30am–5pm
Box Office: 01483 444334

More information on booking tickets is available here

I am disabled – who can assist me?

If you require disabled access, please contact the Box Offices to see how we can help you.

The Festival brochure is available in large print. Again, please contact the Box Offices.

Can I buy tickets at the door?

It is best to book in advance to avoid disappointment. However, most venues will sell tickets on the door subject to availability.

Where can I collect my tickets from?

Except for events at The Electric Theatre, tickets must be collected from the Tourist Information Centre by 12 noon on the day of the event.

For tickets not booked through the Festival Box Offices, please refer to the relevant box offices for arrangements for collecting tickets.

Can I get a refund on my tickets once purchased?

Once you have paid for your tickets, we regret that we are unable to make refunds except in the case of a cancelled event. Tickets for sold out shows may be left at the Box Office for possible cash resale. Resale cannot be guaranteed.

Can I bring children to events?

We cannot admit babes in arms unless indicated. Young children are admitted but not encouraged unless you are confident that your child is old enough to be attentive to the performance and not to be a distraction to other members of the audience. Everyone must have a valid ticket and occupy a seat. Accompanying adults will be asked to remove any noisy young children.